1. These terms
What these terms cover. These are the terms and conditions on which we supply services to you.
Why you should read them. Please read these terms carefully before you confirm your appointment with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
Who we are. We are Lash Perfect Beauty Bar London and Lash Perfect Beauty Bar Essex, the trading names for Lash Bar Limited, a company registered in England and Wales with registration number 05450473 and with its registered office at 38D Chigwell Lane, Loughton, Essex, IG10 3NY. Our registered VAT number is GB119994466.
How to contact us. You can contact us by telephoning us on 02074344554 for London or 02081720909 for Essex or by writing to us at firstname.lastname@example.org for London or email@example.com for Essex.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us when making your appointment.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Your booking of appointment(s) with us
How we will accept your booking. You appointment(s) booked with us via telephone, email, in person or online will be accepted when we confirm each such appointment booked and, if so requested, when we have received your non-refundable deposit in cleared funds (Deposit), at which point a contract for the services to be provided will come into existence between you and us.
If we cannot accept your booking. If we are unable to accept your booking for any reason, we will inform you of this by telephone, by email or in person and you will not be charged. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in regards to your booking. It may also be where you are late for your appointment and we are unable to complete the treatment(s) you have booked.
Product purchases: We have various products available for purchase in our salons; a contract will come into existence at the point we accept your payment in full for each product to be purchased.
4. Your rights to make changes
If you wish to make a change to the services included in your booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes
We may change the services to reflect any changes in relevant laws or regulatory requirements, to implement minor technical adjustments and improvements or similar.
We may change the services if for any reason we are unable to deliver the treatment(s) as booked. Examples of this would include, without limitation, any health issues that may arise during a consultation that would preclude the booked treatment being carried out safely or if we are restricted by time as result of you arriving late for the booked treatment(s).
6. Providing the services
When we will provide the services. We will supply the services to you at the time and date in accordance with your booking. The services we provide to you will be completed at the end of the appointment(s) booked for the treatment(s) unless you otherwise end the contract for the services as described in clause 7 or we end the contract by written notice to you as described in clause 8.
We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay; we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any treatments you have paid for but not received.
7. Your rights to cancel your booking
You can always cancel your booking before the treatment(s) has been carried out and paid for. You may contact us at any time to cancel your booking with us, but in some circumstances we may charge you certain sums for doing so, as described below.
What happens if you have good reason for cancelling your booking. If you are cancelling your booking for a reason set out at (a) to (e) below we will refund you in full for any amounts paid relating to any services which have not been provided or have not been properly provided. The relevant reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 5);
(b) we have told you about an error in the price or description of the services you have booked and you do not wish to proceed;
(c) there is a risk the services may be significantly delayed because of events outside our control;
(d) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
(e) you have a legal right to cancel the booking because of something we have done wrong.
What happens if you cancel your booking without a good reason. If you are not cancelling your booking for one of the reasons set out in clause 7, we reserve the right to retain the Deposit.
8. Our rights to cancel your booking
We may cancel the booking if you break your contract with us.
You must compensate us if you break your contract with us. If we cancel your booking we will refund any money you have paid in advance for services we have not provided but we will withhold the Deposit as compensation for the net costs we will incur as a result of your breaking your contract with us.
9. If there is a problem with the services
How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning our consumer service team at 0207 434 4554 for London or 0208 172 0909 for Essex or by writing to us at firstname.lastname@example.org for London or email@example.com for Essex. Alternatively, please speak to one of our staff in person.
Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key rights relating to the services provided
The Consumer Rights Act 2015 says you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
Summary of your rights relating to any products purchased from our salons
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to an immediate refund if the products purchased are faulty and are returned to us within 30 days of purchase. You may also be entitled to a replacement or a refund for products returned to us with 6 months of purchase but subject always to the condition they are returned in and the relevant product expiry dates.
For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your legal rights (as described in clause 9.2) and does not affect them. In the unlikely event there is any defect with the services:
(a) if remedying any perceived defect relating to the treatments(s) is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the services.
(b) in all other circumstances we will use every effort to fix any perceived defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within 1 month. If we fail to remedy the defect by this deadline we will refund the price you have paid for the services.
10. Price and payment
Where to find the price for the services. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We use our best efforts to ensure that the prices of services advised to you are correct. However please see below for what happens if we discover an error in the price of the services you order.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services or products we sell may be incorrectly priced. Where the service’s or product’s correct price at the time of booking your appointment(s) or purchase is less than our stated price, we will charge the lower amount. If the service’s or product’s correct price at the time of booking your appointment(s) or purchase is higher than the price stated, we will ask you for your instructions. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
When you must pay and how you must pay. You may be requested to pay a Deposit at the time of making your booking. You must then pay the either the full amount due or the balance, whichever is applicable, once the appointment(s) has been completed. We accept payment with cash or credit card for provision of the services and purchase of products.
11. Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services [as summarised at clause 9.2OR including the right to receive services which are as described and supplied with reasonable skill and care].
12. How we may use your personal information
How we will use your personal information. We will use the personal information you provide to us to:
(a) provide the services;
(b) process your payment for such services; and
(c) if you agreed to this during the booking process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Please refer to our privacy notice at [ ].
13. Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.